Shipping policy

Shipping Policy

Global Lens offers fast, reliable shipping to customers across the United States. All orders are processed and shipped from our US facilities for quick delivery.

Countries We Serve

We currently ship to:

  • United States, including all 50 states
  • Canada

All shipping times and costs listed below apply to US addresses. For Canadian shipping, please contact support@globallens.com for details.

Processing Time

Orders are processed and shipped within 24 hours of prescription verification.

What This Means

  • Order placed: We begin prescription verification immediately.
  • Prescription verified: We process and prepare your order.
  • Order ships: Within 24 hours after verification is complete.
  • You receive tracking: Email notification when your order ships.

Note: Prescription verification typically takes 4-8 business hours. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times

We offer multiple shipping options to fit your needs:

Standard Shipping

  • Delivery: 4-5 business days after shipment
  • Carrier: USPS
  • Tracking: Full tracking provided
  • Best for: Routine refills and advance orders

Expedited Shipping

  • Delivery: 2-3 business days after shipment
  • Carrier: USPS Priority Mail
  • Tracking: Full tracking provided
  • Best for: When you need lenses sooner

2-Day Shipping

  • Delivery: 2 business days after shipment
  • Carrier: USPS Priority Mail
  • Tracking: Full tracking provided
  • Best for: Fast replacement orders

Next-Day Delivery

  • Delivery: Overnight or 1-2 business days after shipment
  • Carrier: FedEx or USPS Express
  • Tracking: Full tracking provided
  • Best for: Emergency replacements

Important: Shipping times begin after your prescription is verified and your order is shipped. They do not include prescription verification time, which typically takes 4-8 business hours.

Tracking Your Order

Once your order ships, you will receive:

  • Email confirmation with tracking number
  • Direct link to track your package
  • Estimated delivery date
  • Carrier information, such as USPS or FedEx

You can also track your order by:

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Your selected shipping method
  • Your delivery address
  • Your order total

Delivery Addresses

We ship to:

  • Residential addresses
  • Business addresses
  • PO Boxes for USPS shipping methods only
  • APO/FPO addresses for USPS only

We cannot ship to:

  • International addresses, except Canada
  • Invalid or incomplete addresses

Please ensure your shipping address is complete and accurate. We cannot be responsible for orders shipped to incorrect addresses provided by the customer.

Shipping Delays

While we process orders quickly, delivery times may be affected by:

  • Weather conditions
  • Carrier delays
  • Holidays and weekends
  • Natural disasters
  • High shipping volume periods

Global Lens is not responsible for carrier delays beyond our control. If your order is delayed, please contact the carrier using your tracking number or email us at support@globallens.com for assistance.

Holidays & Non-Business Days

Orders placed on the following days will be processed the next business day:

  • Weekends, including Saturday and Sunday
  • Federal holidays
  • Other designated company holidays

Temperature-Controlled Shipping

Contact lenses are medical devices that require proper storage. We ensure:

  • All lenses are stored in climate-controlled facilities
  • Shipping during extreme weather is carefully managed
  • Products are protected during transit

If you have concerns about weather conditions affecting your delivery, please contact us before ordering.

Lost or Damaged Packages

If Your Package Is Lost

  • Contact us immediately at support@globallens.com
  • We will file a claim with the carrier
  • We will either reship your order or issue a full refund

If Your Package Arrives Damaged

  • Take photos of the damaged package and contents
  • Contact us within 48 hours at support@globallens.com
  • We will arrange a replacement or refund

We stand behind every order and will make it right if something goes wrong during shipping.

Order Changes & Cancellations

Before Your Order Ships

If you need to change or cancel your order, contact us immediately:

We will do our best to accommodate changes before the order ships.

After Your Order Ships

Once shipped, we cannot change the delivery address or cancel the order. You may refuse delivery and the package will return to us, or you can accept delivery and initiate a return per our Refund & Return Policy.

Questions About Shipping?

Contact our support team:

We are here to help ensure your order arrives quickly and safely.