Privacy Policy

Last Updated: May 9, 2026

Global Lens ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website (globallens.com) or purchase products from us.

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Information We Collect

Information You Provide

When you use our website or place an order, you may provide:

  • Name and contact information (email, phone, address)
  • Shipping and billing addresses
  • Payment information (credit card, PayPal, etc.)
  • Prescription information (eye care provider details, prescription data)
  • Account credentials (username, password)
  • Communication preferences
  • Order history and product preferences

Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website or source
  • Cookies and similar tracking technologies
  • Shopping behavior and browsing patterns

Third-Party Information

We may receive information from:

  • Eye care providers (prescription verification)
  • Payment processors (transaction confirmations)
  • Shipping carriers (delivery tracking)
  • Marketing partners (if you interact with our ads)
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How We Use Your Information

We use your information to:

Fulfill Orders

  • Process and ship your contact lens orders
  • Verify your prescription with your eye care provider
  • Send order confirmations and shipping notifications
  • Handle returns, exchanges, and customer service requests

Improve Our Service

  • Personalize your shopping experience
  • Recommend products based on your preferences
  • Improve website functionality and user experience
  • Analyze shopping trends and customer behavior

Communicate With You

  • Respond to your inquiries and support requests
  • Send order updates and delivery notifications
  • Provide prescription verification updates
  • Send marketing emails (with your consent)
  • Notify you of promotions, new products, or policy changes

Legal and Security

  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations and regulations
  • Enforce our Terms of Service
  • Protect our rights and property
  • Resolve disputes
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How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

Service Providers

  • Payment processors (to process transactions)
  • Shipping carriers (to deliver your orders)
  • Email service providers (to send communications)
  • Analytics providers (to understand website usage)
  • Customer support tools (to assist you)

Eye Care Providers

  • Your eye care provider (to verify your prescription as required by law)

Legal Requirements

  • Law enforcement or government agencies (when required by law)
  • Legal proceedings (to comply with subpoenas or court orders)
  • Protection of rights (to enforce our terms or protect against fraud)

Business Transfers

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

With Your Consent

  • Any other parties you authorize us to share your information with
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Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Keep you logged in to your account
  • Track items in your shopping cart
  • Analyze website traffic and usage
  • Deliver targeted advertising

Types of Cookies We Use

  • Essential Cookies: Required for website functionality (shopping cart, checkout)
  • Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
  • Marketing Cookies: Track your browsing to show relevant ads
  • Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies (may affect website functionality)
  • Delete existing cookies
  • Set preferences for specific websites

Note: Disabling cookies may prevent you from using certain features of our website.

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Data Security

How We Protect Your Information

We implement security measures to protect your personal information:

  • SSL/TLS encryption for data transmission
  • Secure payment processing (PCI DSS compliant)
  • Encrypted storage of sensitive data
  • Access controls and authentication
  • Regular security audits and updates

Payment Security

We do not store your full credit card information. Payment data is processed by secure third-party payment processors (e.g., Shopify Payments, PayPal) that comply with industry standards.

Despite Our Efforts

No method of transmission or storage is 100% secure. While we use reasonable measures to protect your information, we cannot guarantee absolute security.

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Your Privacy Rights

Depending on your location, you may have the right to:

Access

  • Request a copy of the personal information we hold about you

Correction

  • Request correction of inaccurate or incomplete information

Deletion

  • Request deletion of your personal information (subject to legal retention requirements)

Opt-Out

  • Unsubscribe from marketing emails
  • Disable cookies through your browser
  • Opt out of targeted advertising

Data Portability

  • Request your information in a portable format

Restriction

  • Request that we limit how we use your information

To Exercise Your Rights

Contact us at support@globallens.com with your request. We'll respond within 30 days.

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Marketing Communications

Email Marketing

If you opt in to receive marketing emails, we may send:

  • Promotional offers and discounts
  • New product announcements
  • Tips and educational content
  • Personalized recommendations

Unsubscribe

You can unsubscribe at any time by:

  • Clicking "unsubscribe" in any marketing email
  • Contacting us at support@globallens.com
  • Updating your account preferences

Note: Even if you unsubscribe from marketing emails, we'll still send transactional emails related to your orders (confirmations, shipping updates, etc.).

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Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately at support@globallens.com and we'll delete it.

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Third-Party Links

Our website may contain links to third-party websites (e.g., social media, partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

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California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to Know

  • What personal information we collect
  • Categories of sources
  • Business purposes for collection
  • Third parties we share information with

Right to Delete

  • Request deletion of your personal information

Right to Opt-Out

  • Opt out of the sale of your personal information (we do not sell personal information)

Non-Discrimination

  • We will not discriminate against you for exercising your privacy rights

To Exercise CCPA Rights

Contact us at support@globallens.com or call (978) 896-0335

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International Users

For Canadian Customers

We comply with Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA).

For Other International Users

Our servers and operations are based in the United States. If you use our website from outside the US, your information will be transferred to and processed in the US, where privacy laws may differ from your country.

By using our website, you consent to this transfer and processing.

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Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes described in this policy
  • Comply with legal obligations (e.g., tax records, prescription records)
  • Resolve disputes and enforce our agreements

Retention Periods

  • Account information: Until you close your account or request deletion
  • Order information: 7 years (for legal and tax compliance)
  • Prescription records: As required by law
  • Marketing data: Until you unsubscribe or request deletion
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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the "Last Updated" date.

Significant Changes

If we make material changes, we'll notify you by:

  • Email (to the address on file)
  • Prominent notice on our website
  • Pop-up notification when you visit

Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

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Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

Global Lens
 Email: support@globallens.com
Phone: (978) 896-0335
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST

Mailing Address:
 WorldWide Curiosity Inc.
1837 Teakwood Place
Victoria, British Columbia V8N 5B7
Canada

We'll respond to your inquiry within 30 days.