Terms of Service

Last Updated: May 9, 2026

Welcome to Global Lens. By accessing or using our website (globallens.com) and purchasing products from us, you agree to be bound by these Terms of Service. Please read them carefully.

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Agreement to Terms

By using this website, you confirm that you:

  • Are at least 18 years old or have parental/guardian consent
  • Have the legal capacity to enter into binding contracts
  • Agree to comply with all applicable laws and regulations
  • Accept these Terms of Service in full

If you do not agree to these terms, you may not use our website or purchase our products.

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Changes to Terms

Global Lens reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.

We encourage you to review this page periodically for updates.

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Products and Services

What We Sell

Global Lens sells prescription contact lenses and related eye care products. All products are:

  • FDA-approved medical devices
  • Sourced from authorized US distributors
  • Require valid prescriptions where applicable

Prescription Requirements

Contact lenses are medical devices that require a valid prescription from a licensed eye care professional. By ordering prescription contact lenses, you represent that:

  • You have a current, valid prescription
  • You will provide accurate prescription information
  • You authorize us to verify your prescription with your eye care provider
  • You understand the risks of wearing contact lenses not properly prescribed

No Medical Advice

Global Lens does not provide medical advice, diagnose conditions, or prescribe contact lenses. Always consult with a licensed eye care professional for:

  • Eye examinations
  • Prescription updates
  • Vision health concerns
  • Contact lens fitting and care
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Ordering and Pricing

Order Acceptance

Your order is an offer to purchase products from Global Lens. We reserve the right to:

  • Accept or decline any order for any reason
  • Limit quantities on certain products
  • Refuse service to any customer
  • Cancel orders that appear fraudulent or violate these terms

We'll notify you if we cannot fulfill your order.

Pricing

All prices are listed in US Dollars (USD) and are subject to change without notice.

  • Prices displayed at checkout are final
  • We strive for accuracy but errors may occur
  • If we discover a pricing error after you order, we'll contact you with options
  • Promotional prices are valid for the specified time period only

Payment

Payment is required at the time of purchase. We accept:

  • Major credit cards (Visa, MasterCard, American Express, Discover)
  • Debit cards
  • PayPal
  • Apple Pay, Google Pay, Shop Pay
  • Other payment methods as displayed at checkout

By providing payment information, you represent that:

  • You are authorized to use the payment method
  • Information provided is accurate and current
  • You will pay all charges incurred
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Prescription Verification

As required by the FTC Contact Lens Rule, Global Lens will verify all contact lens prescriptions with your eye care provider before fulfilling orders.

Your Responsibilities:

  • Provide accurate prescription information
  • Provide current eye care provider contact information
  • Ensure your prescription is current and unexpired
  • Respond to any verification requests from us

Our Process:

We will contact your eye care provider to verify your prescription. See our full Prescription Verification Policy for details.

Verification Timeline:

Orders will be processed within 24 hours after prescription verification is complete (typically 4-8 business hours).

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Shipping and Delivery

See our Shipping Policy for complete details on:

  • Shipping methods and costs
  • Delivery timeframes
  • Tracking information
  • International shipping (if applicable)

Title and Risk of Loss

Title and risk of loss pass to you upon delivery to the carrier. We are not responsible for lost, stolen, or damaged packages after delivery to the carrier.

Delivery Address

You are responsible for providing an accurate shipping address. We cannot be held liable for orders shipped to incorrect addresses you provided.

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Returns and Refunds

See our Refund & Return Policy for complete details on:

  • Return eligibility (unopened boxes within 30 days)
  • Return process and authorization
  • Refund methods and timelines
  • Exchanges and damaged products
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Product Use and Safety

Proper Use

Contact lenses are medical devices. You are responsible for:

  • Following your eye care provider's instructions
  • Using lenses according to manufacturer guidelines
  • Maintaining proper hygiene and lens care
  • Replacing lenses as prescribed
  • Discontinuing use if you experience discomfort or problems

Risks

Improper use of contact lenses can result in serious eye injury or infection. Always:

  • Follow your prescription exactly
  • Never share contact lenses
  • Keep lenses clean and properly stored
  • See your eye care provider regularly
  • Seek immediate care for eye problems
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Intellectual Property

Our Content

All content on globallens.com is owned by or licensed to Global Lens, including:

  • Text, images, graphics, logos
  • Product descriptions and photos
  • Website design and layout
  • Software and code

You may not:

  • Copy, reproduce, or distribute our content without permission
  • Use our trademarks or branding without authorization
  • Modify or create derivative works from our content

Your License

We grant you a limited, non-exclusive license to access and use our website for personal, non-commercial purposes only.

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User Accounts

Account Creation

You may create an account to:

  • Save your prescription information
  • Track orders and view history
  • Store shipping addresses
  • Manage subscriptions (if applicable)

Account Security

You are responsible for:

  • Maintaining the confidentiality of your password
  • All activity under your account
  • Notifying us of unauthorized access

We are not liable for losses resulting from unauthorized account access due to your failure to secure your credentials.

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Privacy and Data Protection

Your privacy is important to us. See our Privacy Policy for details on:

  • What information we collect
  • How we use and protect your data
  • Your privacy rights
  • Third-party sharing

By using our website, you consent to our data practices as described in our Privacy Policy.

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Limitation of Liability

To the fullest extent permitted by law:

Global Lens and its owners, employees, and affiliates shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages arising from use or inability to use our products
  • Eye injuries resulting from improper lens use or failure to follow professional guidance
  • Damages exceeding the amount you paid for the product

Maximum Liability

Our total liability for any claim shall not exceed the purchase price of the product giving rise to the claim.

Exceptions

Nothing in these terms limits liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded by law
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Product Warranties

Manufacturer Warranties

Products are covered by manufacturer warranties where applicable. We do not offer additional warranties beyond those provided by manufacturers.

Disclaimer

PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

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Indemnification

You agree to indemnify and hold harmless Global Lens from any claims, damages, or expenses (including legal fees) arising from:

  • Your use of products purchased from us
  • Your violation of these Terms of Service
  • Your violation of any applicable laws
  • Inaccurate information you provide
  • Improper use of contact lenses
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Governing Law and Disputes

Governing Law

These Terms of Service are governed by the laws of the State of California, United States, without regard to conflict of law provisions.

Jurisdiction

Any disputes arising from these terms or your use of our website shall be resolved in the state or federal courts located in California. You consent to the exclusive jurisdiction of these courts.

Dispute Resolution

Before filing any legal claim, you agree to attempt to resolve disputes by contacting us at support@globallens.com. We'll work in good faith to resolve the issue.

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Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

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Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund & Return Policy, constitute the entire agreement between you and Global Lens regarding use of our website and purchase of products.

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Contact Information

For questions about these Terms of Service, contact us:

Global Lens
 Email: support@globallens.com
Phone: (978) 896-0335
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST

Mailing Address:
 WorldWide Curiosity Inc.
1837 Teakwood Place
Victoria, British Columbia V8N 5B7
Canada