Billing & Payment Policy

Global Lens accepts multiple payment methods to make purchasing contact lenses convenient and secure. This policy explains our payment process, accepted methods, and billing practices.

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Accepted Payment Methods

We accept the following payment methods through our secure Shopify checkout:

Credit & Debit Cards

  • Visa
  • MasterCard
  • American Express
  • Discover

Digital Wallets

  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Other Methods

  • Any additional payment methods displayed at checkout

All payments are processed through secure, PCI-compliant payment processors.

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When Payment Is Charged

Standard Orders

Payment is authorized and charged at the time you place your order.

What This Means

  • Your card is charged immediately when you complete checkout
  • Payment is processed before prescription verification
  • Order processing begins after payment clears

Pre-Authorization

For some payment methods, we may pre-authorize the amount before charging. The pre-authorization will convert to a final charge once your order is verified and ships.

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Currency and Pricing

Currency

All prices on globallens.com are displayed in US Dollars (USD) unless otherwise specified.

International Customers

If you're ordering from outside the US:

  • Prices remain in USD
  • Your bank or credit card company may convert to your local currency
  • Currency conversion fees may apply (charged by your bank, not us)
  • Exchange rates are determined by your payment provider
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Billing Descriptor

When you see the charge on your credit card or bank statement, it will appear as:

  • "Global Lens" or "WorldWide Curiosity Inc."
  • The charge amount
  • The transaction date

If you don't recognize the charge, check your order confirmation email or contact us at support@globallens.com before disputing with your bank.

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Failed Payments

If Your Payment Fails

Common reasons include:

  • Insufficient funds
  • Incorrect billing information
  • Card declined by issuing bank
  • Expired card
  • Security holds by your bank

What Happens

  • You'll receive an email notification of the failed payment
  • Your order will not be processed
  • We'll hold your order for 24-48 hours

How to Resolve

  • Update your payment information
  • Try a different payment method
  • Contact your bank to authorize the transaction
  • Contact us at support@globallens.com for assistance

If payment cannot be resolved within 48 hours, your order may be canceled.

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Billing Address

Verification

Your billing address must match the address on file with your credit card or payment provider.

Why This Matters

  • Prevents fraud and unauthorized transactions
  • Required by payment processors for security
  • Ensures your payment is approved

Mismatched Address

If your billing address doesn't match:

  • Your payment may be declined
  • We may contact you for verification
  • Order processing may be delayed

Different Shipping Address

You can ship to a different address than your billing address. Just ensure:

  • Billing address matches your payment method
  • Shipping address is complete and accurate
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Taxes

Sales Tax

We collect sales tax where required by law based on:

  • Your shipping address
  • State and local tax rates
  • Product type and taxability

Tax Calculation

Sales tax is calculated at checkout and displayed before you complete your purchase.

Tax Exemption

If you qualify for tax exemption (e.g., resale certificate, government/non-profit), contact us at support@globallens.com before placing your order with documentation.

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Fraud Prevention

Security Measures

To protect you and us from fraudulent transactions, we may:

  • Verify billing information
  • Request additional identification
  • Contact you to confirm large or unusual orders
  • Decline orders that appear fraudulent

If Your Order Is Flagged

  • We'll contact you via email or phone
  • You may need to provide verification (photo ID, etc.)
  • Once verified, your order will be processed normally

Declined for Fraud

If we cannot verify your order, we reserve the right to:

  • Cancel the order and issue a full refund
  • Refuse future orders from that payment method or address

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Refunds and Chargebacks

Refunds

See our Refund & Return Policy for complete details.

Refund Timeline

  • Refunds are processed within 1-2 business days of approval
  • Funds return to your original payment method within 3-5 business days (depending on your bank)

Refund Method

Refunds are issued to the original payment method used for the purchase. We cannot refund to a different card or account.

Chargebacks

If you dispute a charge with your bank (chargeback):

  • Contact us first at support@globallens.com—we'll work to resolve the issue
  • Chargebacks may result in account suspension
  • We reserve the right to collect evidence and dispute invalid chargebacks

Chargeback Fees

If you initiate a chargeback for a valid order:

  • You may be charged a chargeback fee
  • Future orders may require alternative payment methods
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Billing Disputes

If You Have a Billing Question

Step 1: Check Your Order

  • Review your order confirmation email
  • Verify the charge amount and date
  • Check that it matches your purchase

Step 2: Contact Us

Before disputing with your bank:

Step 3: Resolution

We'll investigate and respond within 24-48 hours with:

  • Explanation of the charge
  • Refund if an error occurred
  • Documentation for your records

Most billing issues are resolved quickly through direct communication.

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Pricing Errors

If We Make a Mistake

While we strive for accuracy, pricing errors may occur.

If a Price Is Wrong

  • We reserve the right to cancel orders placed at incorrect prices
  • We'll notify you and offer options:
  • Cancel and receive a full refund
  • Complete purchase at the correct price

What We Won't Do

  • Honor obviously incorrect prices (e.g., $1 for a $100 product)
  • Ship orders that were clearly mispriced due to technical errors
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Payment Security

How We Protect You

  • SSL encryption for all transactions
  • PCI DSS compliant payment processing
  • We do not store full credit card numbers
  • Secure tokenization of payment data
  • Fraud detection and prevention systems

Your Responsibility

  • Keep your account credentials secure
  • Don't share your password or payment information
  • Monitor your statements for unauthorized charges
  • Report suspicious activity immediately
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Questions About Billing?

For billing questions or payment issues:

Contact Us

Please Include

  • Order number
  • Payment method used (last 4 digits)
  • Description of the issue
  • Your contact information

We'll respond within 24 hours to resolve your billing concern.